Privacy Policy

Plymouth To Airport is committed to protecting your privacy and handling personal information in a lawful, fair and transparent way. This Privacy Policy explains how we collect, use, store and protect personal data in connection with our transport booking services, website and customer communications.

1. Information We Collect

Depending on how you interact with us, we may collect:

• Identity and contact data: name, email address, phone number, billing or correspondence details.
• Booking data: pick-up and drop-off addresses, dates, times, flight details, special requirements, passenger notes and related journey information.
• Payment data: payment status and limited payment-related information needed to process or reconcile a booking. Full card details are normally handled by the payment processor rather than stored by us.
• Communication data: emails, phone calls, WhatsApp messages, chat messages, support requests and complaint correspondence.
• Technical and usage data: IP address, browser or device information, cookies, analytics, security logs and activity data relating to use of our website.
• Other information: anything you voluntarily provide when dealing with us about a booking or service issue.

2. How We Use Personal Information

• to process, manage and fulfil bookings;
• to assign drivers or operators and coordinate journeys;
• to communicate with you about bookings, updates, changes, lost property, complaints or support matters;
• to take payment, manage refunds, investigate disputes and maintain financial records;
• to comply with legal, licensing, regulatory, insurance or safety obligations;
• to improve our services, maintain records, prevent fraud, protect systems and keep the website secure.

3. Lawful Bases for Processing

We process personal data on one or more of the following bases:

• Contract: where processing is necessary to provide the booking or transport service you requested.
• Legal obligation: where we must keep or disclose information to comply with the law.
• Legitimate interests: where processing is reasonably necessary for business operations, service improvement, fraud prevention, complaints handling, safety or security.
• Consent: where consent is specifically requested for optional communications or optional processing.

4. Sharing Your Information

We do not sell personal data. We may share information only where necessary and appropriate, for example with:

• drivers or licensed operators carrying out or assisting with the booking;
• payment processors, banks or financial service providers;
• IT, hosting, communications, analytics or security providers who support our systems;
• professional advisers, insurers or regulators where reasonably required;
• police, licensing authorities, courts or other public bodies where disclosure is required by law or necessary to protect rights, safety or legitimate interests.

5. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, deal with complaints, maintain records, comply with legal obligations and protect our rights.

When data is no longer required, it is deleted, anonymised or otherwise securely handled in line with our retention practices.

6. Cookies and Tracking

Our website may use cookies and related technologies for essential site functions, security, analytics and service improvement. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

7. Social Media and Third-Party Platforms

If you contact us through social media, messaging apps or other third-party platforms, information shared there may also be subject to that platform's own privacy terms. We use such information only as reasonably necessary to answer enquiries, support customers or manage bookings.

8. Your Rights

Subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• ask for inaccurate or incomplete data to be corrected;
• request deletion of data where there is no valid reason for us to keep it;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of certain data in a portable format where applicable.

To exercise these rights, please contact us at [email protected].

9. Data Security

We use appropriate technical and organisational measures to help protect personal data from unauthorised access, misuse, alteration, disclosure or loss. Access is limited to people or service providers who have a legitimate need to know the information.

10. Children's Privacy

Our services are not directed to children as independent customers. We do not knowingly collect personal data from children other than information reasonably necessary for a booking made by an adult on their behalf.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational or service changes. The latest version published on the website will apply from the date it is made available.

12. Contact and Data Controller

The data controller for this website and service is Mayflower Connections LTD, trading as Plymouth To Airport.

Address: 265 Citadel Rd, Plymouth PL1 2PY
Website: plymouthtoairport.co.uk
Email: [email protected]

Last updated: 27 March 2026
Document reference: PRIV-AIRPORT-20260327